Lost & Found —
Kos Island Hippocrates Airport (KGS)
Quick contacts to help you retrieve lost items. Report issues early, as turnover in Kos is fast.
Understanding the Recovery Process
The recovery of lost property within the terminal infrastructure follows a strict chain of custody that depends entirely on where the item was misplaced. It is crucial for passengers to distinguish between the jurisdiction of the airline handling agents and the airport facility management. Items left on the aircraft or during the check-in process are legally the responsibility of the airline and their ground partners (e.g., Goldair, Skyserv). The airport administration does not have access to these items.
Conversely, items lost in public areas such as security checkpoints, restrooms, or waiting lounges are handed over to the Airport Police or the central Information Desk. Identifying the correct department before making contact will significantly expedite your search and prevent unnecessary delays.
On the Aircraft?
Items left onboard are handled by the airline's ground partner. Contact them directly:
In the Terminal?
For items lost at security, gates, or restrooms, contact the Airport Police or Info Desk.
Airport Police / Info
+30 22420 56062Helpful Details
To speed up the process, have these ready:
- Date & approximate time
- Exact location (Gate, Security, etc.)
- Item description (Color, Brand)
- Serial number (for electronics)
Need a Ride?
While you sort things out, don't get stuck at the airport. Pre-book a reliable transfer to your hotel or port.
Procedures & Regulations
Lost Passports & ID
Identity documents such as passports, national ID cards, and driver's licenses found within the terminal are strictly handled by the Airport Police Directorate. For security reasons, these items are often not kept at the general Lost & Found desk but are processed directly by law enforcement. If you have lost a passport, your first point of contact should be the on-site police station rather than the handling agents.
Retention Periods
Facilities have limited storage capacity. Perishable items (food) are disposed of immediately for health and safety reasons. Low-value items (clothing, pillows) are typically held for a period of 30 days. High-value items (electronics, jewelry) may be retained for up to 3 months before being transferred to central storage or auctioned according to local regulations. Contacting the authorities within the first 48 hours is vital for successful retrieval.
Unclaimed Baggage
It is a common misconception that the airport manages lost suitcases. Checked luggage is the sole responsibility of the airline. If your bag did not arrive on the carousel, you must file a Property Irregularity Report (PIR) at the Lost Luggage counter in the Arrivals hall before leaving the airport. The airport administration cannot track or locate checked baggage.
Shipping & Third-Party Collection
Most regional airports do not offer shipping services for found items. You will likely need to arrange for a courier service to collect the item on your behalf or authorize a representative to pick it up. This authorization usually requires a signed letter and a copy of your identification. Verify the specific collection requirements with the holding agent before sending a courier.
