Special Assistance at
Kos Island Hippocrates Airport(KGS)
Kos Island Hippocrates Airport is committed to providing a seamless experience for passengers with disabilities and reduced mobility (PRM).
Understanding Your Rights
Under European Regulation (EC) No 1107/2006, the rights of disabled persons and persons with reduced mobility traveling by air are strictly protected. This legislation ensures that assistance is provided free of charge at all EU airports. Whether your mobility is restricted due to disability, age, or a temporary injury, you are entitled to support from the moment you arrive at the airport curbside until you are seated in the aircraft.
It is important to note that while the airport authority manages the infrastructure (such as ramps and help points), the actual assistance service is typically contracted to ground handling agents. Therefore, pre-notification is critical to allow these teams to allocate the necessary staff and equipment for your specific time slot.
Important Guidelines
Notify in Advance
Please notify your airline or travel agent at least 48 hours before your flight to ensure assistance is ready.
Meeting Points
Designated PRM (Passengers with Reduced Mobility) meeting points are located at terminal entrances and check-in areas.
Priority Boarding
Passengers requiring assistance usually board first and disembark last to ensure safety and comfort.
Requesting the Right Help
When booking your flight, airlines use specific IATA codes to define the level of assistance required. Selecting the correct code ensures the ground crew arrives with the appropriate equipment.
For passengers who can ascend/descend steps and walk to their seat but require a wheelchair for long distances to/from the terminal.
For passengers who cannot ascend/descend steps but are able to slowly walk to their own seat inside the cabin. An Ambulift (high-loader) is usually required.
For passengers who are completely immobile. Assistance is required to the seat, often using an onboard aisle chair.
Assistance Services
Mobility Assistance
Wheelchair services from check-in to the aircraft seat. Ramps and lifts available for boarding.
Visual Impairment
Escort services through security and passport control. Guide dogs are welcome (subject to airline rules).
Hearing Impairment
Visual information screens are available throughout the terminal. Staff are trained to assist.
The Assistance Journey
1. Arrival & Call Points
Upon arriving at the airport, look for the designated Help Points located at the curbside drop-off zones and within the car parks. Pressing the button connects you to the PRM assistance desk. State your location, and a staff member will be dispatched to escort you to the terminal.
2. Security Screening
Passengers with reduced mobility, pacemakers, or cochlear implants can request a private screening or a manual pat-down instead of passing through the metal detector. Mobility aids such as wheelchairs and walkers will also be security screened.
3. Boarding
Assistance staff will remain with you at the gate. Pre-boarding is standard practice to allow you ample time to settle in. If the aircraft is parked remotely (on the tarmac), a specialized Ambulift vehicle will be used to raise you safely to the aircraft door level, avoiding the stairs.
Need to book assistance?
Assistance services are free of charge but must be booked through your airline. Please contact your carrier directly to arrange support.
